Internal server error while accessing refinitiv API

gradingbau

While accessing API sometimes we are getting below error

1. GatewayTimeout-Response status code does not indicate success: 504 (Gateway Timeout).'

2) Response status code does not indicate success: 500 (Internal Server Error).

PFB request and response log errors in detail and timelines for point 2 and 3 as mentioned in below mail.

response:- StatusCode: 500, ReasonPhrase: 'Internal Server Error', Version: 1.1, Content: System.Net.Http.StreamContent, Headers:
{
Connection: keep-alive
Access-Control-Allow-Headers: authorization, content-encoding, content-length, content-type, x-tr-requestid, x-tr-correlationid
Access-Control-Allow-Origin: *
Cached: 1
Node: PRD2-228
X-Amzn-Trace-Id: Root=1-66960308-4267daac4aa370e93fdc6b40
X-Served-By: region=ap-southeast-1; cid=8d2823c88efa461c8c622576b77adaf9
X-Tr-Requestid: 1f3abc40-47ad-4efd-8b88-45077280bb75
Date: Tue, 16 Jul 2024 05:20:08 GMT
Content-Length: 264
}

request:- Method: POST, RequestUri: 'https://api.refinitiv.com/data/funds/v1/assets', Version: 1.1, Content: System.Net.Http.StringContent, Headers:
{
Accept: application/json
Authorization: Bearer eyJhbGciOiJSUzI ***** Yiwg6nQpg
Content-Type: application/json; charset=utf-8
Content-Length: 549
}

content:-{
"properties": [
{
"name": "prices",
"filter": "",

"period": {
"endDate": "2024-07-16",
"startDate": "2023-07-17"
}
}
],
"universe": {
"symbols": [
"40000700","40000704","40000708","40000713","40000714","40000720","40000723","40000734","40000736","40000738"
]
}
}

Can you please check and confirm why are we getting this error?

Jirapongse

@gradingbau

Thank you for reaching out to us.

Typically, the HTTP status codes 5xx indicate the problem on the server side.

If the problem happens intermitently, please contact the helpdesk team via MyAccount to verify the problem on the server side.