Update WC Hits Status Back To Unresolved In WC1

melvin

Good day, Refinitiv,

I want to check, in the WC1 web application, is there any way we can update a "Resolved" hit back to "Unresolved"? So that we can see it will fall under the "Mandatory Action" queue for the next follow-up action.

Thanks.

ram.nitish

Hi @melvin,

Unfortunately, once a case is resolved, we do not have the option to revert it to an unresolved status. However, you can enable ongoing screening for such cases, which will notify you of any updates to a particular case.

Thanks,

Ram.