Intermittent errors using Refinitiv Data Library via Python

dave.obrien

My customer is getting intermittent errors when using Refinitiv Data Library API via Python (They were not getting errors when they were on Eikon API) The error code they get more often than not is....raise RDError (-1 except_msg) refinitiv.data.errors.RDError: Error code -1 Backend error. 400 Bad Request Requested universe: ['SPY']. Requested fields: [TR.COMMONNAME] Is this a request issue or backend timeout issue?

raksina.samasiri

Hi @dave.obrien ,

Is the code below being used by the customer? I cannot replicate the issue on my side.

Could you please ask the customer to follow this article to get the log when the error occurs, so we can investigate further.