Error: Setting Up RTO Datafeed : failed: Connection timed out

I test run sample code (EMA JAVA) . But occur error

"failed to submit authorization request, exception = Connect to api.refinitiv.com:443 [api.refinitiv.com/99.83.242.11, api.refinitiv.com/75.2.0.254] failed: Connection timed out: connect

Host: null

Port: null

please support me for solve this problem

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Accepted answers

Jirapongse

@terapon

Can your machine connect to the api.refinitiv.com?

You can use a command line, such as curl to verify the connection. For example:

curl --location https://api.refinitiv.com/auth/oauth2/v2/token --header 'Content-Type: application/x-www-form-urlencoded' --data-urlencode grant_type=client_credentials --data-urlencode client_id=Username --data-urlencode client_secret=Password --data-urlencode scope=trapi -v

All comments

Jirapongse

@terapon

Thank you for reaching out to us.

According to the exception, the application may pass the null value to the element entry. Please check the code.

To test the connection, I suggest to run the ex450_MP_QueryServiceDiscovery example.

terapon

I change module to ex450_MP_QueryServiceDiscovery example, but occur same error, Please explain how to solve problem

Jirapongse

@terapon

Can your machine connect to the api.refinitiv.com?

You can use a command line, such as curl to verify the connection. For example:

curl --location https://api.refinitiv.com/auth/oauth2/v2/token --header 'Content-Type: application/x-www-form-urlencoded' --data-urlencode grant_type=client_credentials --data-urlencode client_id=Username --data-urlencode client_secret=Password --data-urlencode scope=trapi -v

terapon

I use command curl for check status connection, But can not connect to Server.
please see detail from below picture and recommend me for solve problem.

Jirapongse

It may be blocked by your network or security policies. Please contact your local IT support to check the connection.

Otherwise, it may require a proxy setting to access this server.

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