Will review required have chance change to unresolved type?

melvin

Hi Forum,

I would like to understand more about the "Review Required" case. We wonder if updates applied to any individual in the World Check database could change the mandatory action type from "Review Required" to "Unresolved."

For example, I have a hit case A where there is currently no gender or date of birth information in World Check. If, after a few weeks, the gender or date of birth for hit case A is added or updated, will World Check create a new hit case reference ID with the "Unresolved" type, or will it retain the same reference ID with the "Review Required" type?

Thank you!

judith.pillado.lseg

Hello @melvin - great question!

As of now, World-Check One respects any manual resolution that you have made for a given case. Going with the example you provided, this means that the displayed results within your case will get updated with "Review Required" and it will NOT move the resolution state to "Unresolved". Please let me know if you need further clarification.

Best regards,

Judith