Hi, I'm trying to generate an app key for Colab, but nothing's appearing.

radocbe · 2025-01-12T07:43:57+00:00

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I took the necessary steps based on LSEG's article for Eikon Data API regarding configuration, etc. I tried to generate an app key after clicking 'Accept' in the Terms and Conditions pop-up, but nothing (app key) appeared. Is there a bug, maintenance issue, etc. or am I missing a step?

Thanks.

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raksina.samasiri

Hi @radocbe ,

I can replicate the same issue, let me raise the ticket to related to this and will keep you updated

However, the Eikon Data API or Desktop session of Data Library need to have Eikon Desktop or LSEG Workspace up and running on the same machine to be able to connect to the data platform so they won't be working in Colab

as mentioned in the step 1 of Quick start guide as below

The Eikon application integrates a Data API proxy that acts as an interface between the Eikon Data API Python library and the Eikon Data Platform. For this reason, the Eikon application must be running when you use the Eikon Data API Python library. When launched, the Eikon application starts listening for local websocket connections on port 9000 or the next available port if port 9000 is already occupied. You need to have a valid Eikon user account to be able to launch the Eikon application.

https://developers.lseg.com/en/api-catalog/eikon/eikon-data-api/quick-start#run-eikon

radocbe

Hi, thanks for your reply @raksina.samasiri. However, this step was already accomplished though, since the Workspace tab said that the proxy was already ready. I already made the necessary steps in Step 1 such as configuring the desktop application and it returned that port 9000 can be usable.

wasin.w

Hello @radocbe

I am not sure if the Workspace desktop application can connect to Colab environment.

Back to the issue, did you generate the app-key via the website or via the Workspace/Eikon desktop application?

If you did on the web, can please you retry with the Workspace/Eikon application?

You can open the App Key Generator tool by typing "appkey" on the Workspace search bar as follows:

Then, input your app name and check on the "Eikon" checkbox.

If you encounter the same issue with the App Key Generator tool, please contact the Workspace support team via

ticket number 14276705 that my colleague has raised on your behalf.

radocbe

Hello, I followed your steps but there's nothing being generated below.

raksina.samasiri

Hi @radocbe ,

Could you please try creating a new app key with more specific app display name, such as, ld-lib-2025-yourname, to see if it can be created.

Meanwhile, I’m also reaching out to related team to investigate this on LSEG side, I think this could be an issue related to app display name. will keep you posted.

radocbe

Hi! It's already working. Thanks for the advice!

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