Cannot open session

Sophie888

hello, I keep having a handshake error, would you know why?

Error on handshake url : DesktopSessionError()

http://localhost:9005/api/handshake

I tried clearing the caches, updating refinitiv, re-installing the packages, and it should not be a proxy problem either. Help!

Jirapongse

@Sophie888

Thank you for reaching out to us.

First, please refer to the Eikon Data API and Refinitiv Data Library - Troubleshooting article to verify if the API proxy is running properly.

Then, you can enable the debug log in the library by running the following code before opening a session.

config = rd.get_config()

config.set_param("logs.transports.file.enabled", True)

config.set_param("logs.transports.file.name", "lseg-data-lib.log")

config.set_param("logs.level", "debug")

With this code, the lseg-data-lib.log file will be created. Please share this log file.

Sophie888

https://community.developers.refinitiv.com/discussion/comment/123999#Comment_123999

Where is the log located?

Jirapongse

https://community.developers.refinitiv.com/discussion/comment/124033#Comment_124033

The log will be created in the working directly. It will look like this: