Cannot open session

Sophie888 · 2025-02-10T17:22:49+00:00

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hello, I keep having a handshake error, would you know why?

Error on handshake url : DesktopSessionError()

I tried clearing the caches, updating refinitiv, re-installing the packages, and it should not be a proxy problem either. Help!

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Jirapongse

@Sophie888

Thank you for reaching out to us.

First, please refer to the Eikon Data API and Refinitiv Data Library - Troubleshooting article to verify if the API proxy is running properly.

Then, you can enable the debug log in the library by running the following code before opening a session.

config = rd.get_config()

config.set_param("logs.transports.file.enabled", True)

config.set_param("logs.transports.file.name", "lseg-data-lib.log")

config.set_param("logs.level", "debug")

With this code, the lseg-data-lib.log file will be created. Please share this log file.

Sophie888

Where is the log located?

Jirapongse

The log will be created in the working directly. It will look like this:

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