Issue with rd.get_data - Server Connection Problem

gahyunlee

Dear Support Team,

I am experiencing issues with server connectivity when using rd.get_data in Python to retrieve data via API.

Recently, I switched the library from Eikon to Refinitiv. While using rd.get_data, sometimes the function returns data immediately, but other times it takes a long time to respond and eventually returns a "server connection failed" message.

When the server connection fails, there is no response for several hours. To attempt reconnection, I have to terminate all Python processes, but even then, the connection is not re-established immediately. On certain days, the connection does not work at all.

Based on my search in the Q&A forum, it seems that most cases involve mentioning the Ticker number, and the technical team provides support accordingly.

Could you please contact me at yeji.shin5 @ <same email domain name with this Q&A forum account >?
Please note that the ID I am currently using (email-based) is different from the email address of the person handling the actual work.

I look forward to your prompt response.
Thank you.

raksina.samasiri

Hi @gahyunlee ,

Could you please follow the section 1.2 ) Refinitiv Workspace and 2.2 ) Refinitiv Data Library (RD Library) in article

Eikon Data API(Python) Troubleshooting | Refinitiv

and put the log here for further investigation.

Please note that a part of the email is removed from the original post for your security and privacy.