Dear Support Team,
I am experiencing issues with server connectivity when using rd.get_data in Python to retrieve data via API.
Recently, I switched the library from Eikon to Refinitiv. While using rd.get_data, sometimes the function returns data immediately, but other times it takes a long time to respond and eventually returns a "server connection failed" message.
When the server connection fails, there is no response for several hours. To attempt reconnection, I have to terminate all Python processes, but even then, the connection is not re-established immediately. On certain days, the connection does not work at all.
Based on my search in the Q&A forum, it seems that most cases involve mentioning the Ticker number, and the technical team provides support accordingly.
Could you please contact me at yeji.shin5 @ <same email domain name with this Q&A forum account >?
Please note that the ID I am currently using (email-based) is different from the email address of the person handling the actual work.
I look forward to your prompt response.
Thank you.
