RDP API - access forbidden (can't retrieve new token)

maja.marevic · 2025-04-22T08:00:45+00:00

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Hi, we cannot access historical API and therefor not retrieving historical prices : (api.refinitiv.com)

Response error [] with response error code [0] and response status code [403] when requesting new token.

Parsing error [3] at [0] for message : [<html>

983<head><title>403 Forbidden</title></head>

984<body>

985<center><h1>403 Forbidden</h1></center>

986</body>

987</html>

988] when requesting new token.

989

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wasin.w

Hello @maja.marevic

Could you please share the snippet code that encounters the issue? Can you replicate the same issue with the same credential on the RDP APIs Postman collection example (download here)?

maja.marevic

Same error with Postman :/ it cannot retrieve token at all.

Jirapongse

It may be blocked by a security software or firewall.

Please check with your IT team regarding additional settings, such as a proxy to connect to the api.refinitiv.com endpoint.

wasin.w

Hello @maja.marevic

If your IT team needs the api.refinitiv.com static IP Address for setting firewall/proxy, the information is as follows:

75.2.0.254
99.83.242.11

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