Automated Screening Error - Case is not Screened on WC!

Mikolaj

Hello,
I am trying to resolve the issue in my Salesforce org with automated screening via World Check One app.
Basically, whenever an "Individual" Screening Case is submitted for automated screening in Salesforce, an Automated Screening Error is generated with the message "Case is not Screened on WC!".
After checking in the Refinitiv app, I can see that this Screening Case exisits, but was not screened at the moment of the request being sent from Salesforce.
Could you please recommend any steps or actions I could take to resolve the issue? Are there any particular areas that I should look into? Any suggestion is appreciated!

Many thanks in advance!

anisetti.saikiranreddy01

Hi @Mikolaj ,

Thanks for reaching out to us!

We understand that you're encountering the "Automated Screening Error" with the message "Case is not Screened on WC1" during entity screening from within your Salesforce system. Just to clarify, WC1 API does not return this specific error message.

You also mentioned that the case is visible in the WC1 UI Case Manager but appears to be unscreened. Based on this, we assume that the case is being created but not actually screened.

To assist you further, could you please provide the exact API endpoints you are using in your Salesforce implementation for entity screening? This will help us better understand your integration and identify any potential issues.

Thanks

Sai

Thanks

Sai