Missing data for some RICs

IoannisG

In Codebook, the Python commands

import refinitiv.data as dl
dl.open_session()
RICs=['MMM.N','BAG.L','AOS.N','AAON.OQ','ABDP.L','ABT.N','ABSO.ST','ACN.N','ARBN.AS','ADSGn.DE','ADBE.OQ','ADYEN.AS','ABNB.OQ','ALRM.OQ']
Fields=['AVAIL(TR.CommonName,TR.CompanyName)','AVAIL(TR.OperatingIncome(Period=FQ0),TR.OperatingIncome(Period=FI0)).date','TR.F.UpdateType(StType=INC)','TR.F.IsFlashUpdated(StType=INC)','TR.F.IsFlashUpdated(StType=BAL)','TR.F.IsFlashUpdated(StType=CAS)']
df=dl.get_data(RICs, Fields, parameters={'NULL':'Blank'})
df

produce mssing data for some RICs (see attachment). This started happening yesterday; before that it was working fine all the time.

The same missing data also occur in the corresponding Excel command, e.g. =@RDP .Data("BAG.L;ABDP.L;ACN.N;ADSGn.DE;ADYEN.AS;ALRM.OQ","TR.F.UpdateType;TR.F.IsFlashUpdated","CH=Fd RH=IN;date",)

I had a remote session with the helpdesk and as they could not solve the problem they suggested that I contacted you. This problem only occurs on my side, it could not be replicated at the helpdesk side, although they could see live the problem on my side.

Codebook Error.jpg

Jirapongse

@IoannisG

Thank you for reaching out to us.

If the problem also occur in Excel, it could be the problem in the backend service.

We can't access the helpdesk team to verify what the problem is.

I ran the same code on CodeBook and got the following output.

You are using the Refinitiv Data Library and you can enable the debug log by modifying the refinitiv-data.config.json file in the __RefinitivDataLibrary directory.

{

  "logs": {
    "level": "debug",

    "transports": {

      "console": {

        "enabled": false

      },

      "file": {

        "enabled": true,
        "name": "/home/jovyan/__RefinitivDataLibrary/logs/refinitiv-data-lib.log"

      }

    }

  },

  "sessions": {

    "default": "desktop.codebook",

    "desktop": {

      "codebook": {

        "app-key": "DEFAULT_CODE_BOOK_APP_KEY"

      }

    }

  }

}

The log file will be created in the __RefinitivDataLibrary/logs directly.

Please share the log file.

IoannisG

I have run the same code today without changing anything at all from my side, and it is working correctly. So hopefully it has now been fixed and remains so.