App key is incorrect

fdwyer

I am getting this error. I've tried using a new API key but it isn't being resolved:

2025-08-05 11:51:37,203 P[50440] [MainThread 14636] Error on handshake url http://127.0.0.1:9000/api/handshake : EikonError(1, 'Status code 400: App key is incorrect')

Jirapongse

@fdwyer

Thank you for reaching out to us.

The error indicates that the APP key is incorrect.

You can use the App Key Generator tool to generate application keys.

You can contact the helpdesk team via LSEG Support to verify your application key.

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