Error 503 when tested in codebook of Workspace

hongsen

User has key but still failed to run open session with 503 error.

How to fix the issue please?

User's network is Internet.

Jirapongse

@hongsen

Thank you for reaching out to us.

The attached image previously contained the client's credentials (username and password), which I have now removed.

However, since this forum is publicly accessible, I recommend contacting the client to change their password to prevent any potential misuse.

Jirapongse

@hongsen

Regarding this 503 issue, please follow the steps mentioned in the following article to verify that the Data API Proxy is running properly.

https://developers.lseg.com/en/article-catalog/article/eikon-data-api-python-troubleshooting-refinitiv

hongsen

@Jirapongse thank you for the updated info.

I will get to the client tomorrow by following the troubleshooting steps especially the proxy part as you mentioned.

Also, thank you for reminding me the password matter, as I was so worried about how to fix it and ignored the privacy thing.