Intermittent Access Denied error

james_molohon
james_molohon Explorer
edited October 2 in WebSocket API

We've been experiencing an intermittent error while checking chain rics in a nightly process.
For example:
Process Status Message ID 64632001, 0#BOW+: NotEntitled, Access Denied: User req to IDN for Unsubscribed Exch e.g. - MON

This particular instance we had the same ric with the same error at the same moment across both a test and production environment. When i check the ric with the same user account as the service is using, it appears to be OK.

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We've noticed this occurring more frequently over the past few months. How can we resolve this?

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Answers

  • Gurpreet
    Gurpreet admin

    Hello @james_molohon

    Are you connecting to the RTO Cloud or sourcing data from your in-house RTMDS?

    You will need to reach out to the administrators of the infrastructure to see why a user might be denied permission, some of the time. Maybe there is a maintenance window or some batch process which works on user entitlements.

    PS: to rule out the coding error, can you also replicate this issue with one of the EMA sample applications like Consumer 100.

  • james_molohon
    james_molohon Explorer

    Thanks for responding. We have an on-premise system that we are connecting to. I'm unable to reproduce the error, it usually happens at 1 am, and works fine other times. I haven't observed any other pattern in timing. I felt that since it occurred across environments for the same ric, it must be something with the DACS. I will open a ticket with our team to investigate.

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