How to retrieve ISIN Code (TR.ISIN not working) with RDP API.

Hi Team,

This request is on behalf a client, that is not able to request the ISIN Code with the RDP API. All other fields works.

Instrument: U9226VAU1

Spyder_errorISIN.png

Spyder_errorISIN2.png

Also its working for LSEG Workspace API.

user: xxx

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Hello @JuanSantanera

I can get the ISIN of the U9226VAU1 RIC via the following code.

ld.get_data(

    universe=['U9226VAU1'],

    fields=['TR.ISIN']

)

Please ask the client to:

Share the code that encounters the problem
Enable the log, then share the log when the problem occurs

The client can find how to enable the library log from section 2.2.2) Enable logging of the https://developers.lseg.com/en/article-catalog/article/eikon-data-api-python-troubleshooting-refinitiv article.

Thank you for reaching out to us.

This forum is public so please don't expose any client's information in the question.

According to the error, the client doesn't have permission to access this field.

The moderator of this forum couldn't verify the client's permission and solve permission issues.

Please contact the product support team or the client's account/sales team directly to verify the client's permission.

Hi,

just to confirm then the field: TR.ISIN is also available in RDP API?

Yes, it is available on RDP and I can retrieve it properly.

However, the client can't get it with "The access to field(s) denied." error. Therefore, this could be a permission on the client's account.

You need to get the log file mentioned by my colleague to confirm the permission error.

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