Why does Eikon API Proxy not open on Mac?

I downloaded and installed API Proxy on my Mac (2015 MacBook Pro running OS Sierra). I double click the program to run it. The icon appears in the tray at the top of the screen. A window appears that reads 'Loading Login Page...' then everything disappears.

Please advise.

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Accepted answers

Hi,

According to the Proxy version, the filepath on Mac is :
\users\<username>\ScriptingProxy\Logs\Eikon.*
or \users\<username>\Eikon API Proxy\Logs\Eikon.*

Another way to find logs with Finder : sort on date created then check last created files named Eikon.*

About the possible cause, we found that several users facing to the same issue had expired their trial account for Eikon (https://community.developers.refinitiv.com/questions/16551/view.html)

So you should verify your permissions for Eikon with the support.

All comments

Hi,

It seems to be similar to https://community.developers.refinitiv.com/questions/16551/eikon-api-proxy-does-not-open.html issue except you reproduce the issue on Mac.

Could check the Eikon.<yyyymmdd>.p<iiii>.log that is generated each time you start Eikon API Proxy and share the content ?

Regards

cwells

Hi @pierre.faurel, I would be glad to post that log here. Any idea where this file gets stored on a Mac? I can't find it anywhere.

Hi,

According to the Proxy version, the filepath on Mac is :
\users\<username>\ScriptingProxy\Logs\Eikon.*
or \users\<username>\Eikon API Proxy\Logs\Eikon.*

Another way to find logs with Finder : sort on date created then check last created files named Eikon.*

About the possible cause, we found that several users facing to the same issue had expired their trial account for Eikon (https://community.developers.refinitiv.com/questions/16551/view.html)

So you should verify your permissions for Eikon with the support.

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