I got the error message "Exceeded maximum number of mounts per user."
Can you help me analyze this problem?
2017-09-29 02:38:09.977 [Thread-6] ERROR com.thomsonreuters.ema.access.OmmConsumerImpl -
loggerMsg
ClientName: LoginCallbackClient
Severity: Error
Text: RDMLogin stream was closed with status message
username rmds
usernameType 1
State: Closed/Suspect/Login rejected, exceeded maximum number of mounts per user - text: "Exceeded maximum number of mounts per user."
loggerMsgEnd
And I don't use user "test" to login, why do I receive this message after the above one?
2017-09-29 02:38:54.651 [Thread-8] ERROR com.thomsonreuters.ema.access.OmmConsumerImpl -
loggerMsg
ClientName: LoginCallbackClient
Severity: Error
Text: RDMLogin stream was closed with status message
username test
usernameType 1
State: Closed/Suspect/None - text: "Error! User test is not registered"
loggerMsgEnd
Best Answer
-
Hello @Raj.Huang
The "exceeded maximum number of mounts per user" error message means the amount of users allowed per mount is being exceeded the ILA numbers of connection limit. You need to reduce the number of application mount or apply the new ILA which support more connections (please contact your Thomson Reuters account team for the ILA).
Regarding the user test error, could you please give me the EMA trace messages when the problem occurs? The trace message contains incoming/outgoing messages between API and EZD server. You can enable the EMA trace messages by setting <XmlTraceToStdout value="1"/> in the EmaConfig.xml file (requires EMA 1.1.0)
0
Answers
-
Thanks for your reply! Because the problem can't re-come right now, I can't give you the trace messages. I will give you next time.
0
Categories
- All Categories
- 3 Polls
- 6 AHS
- 36 Alpha
- 166 App Studio
- 6 Block Chain
- 4 Bot Platform
- 18 Connected Risk APIs
- 47 Data Fusion
- 34 Data Model Discovery
- 684 Datastream
- 1.4K DSS
- 615 Eikon COM
- 5.2K Eikon Data APIs
- 10 Electronic Trading
- Generic FIX
- 7 Local Bank Node API
- 3 Trading API
- 2.9K Elektron
- 1.4K EMA
- 251 ETA
- 555 WebSocket API
- 37 FX Venues
- 14 FX Market Data
- 1 FX Post Trade
- 1 FX Trading - Matching
- 12 FX Trading – RFQ Maker
- 5 Intelligent Tagging
- 2 Legal One
- 23 Messenger Bot
- 3 Messenger Side by Side
- 9 ONESOURCE
- 7 Indirect Tax
- 60 Open Calais
- 275 Open PermID
- 44 Entity Search
- 2 Org ID
- 1 PAM
- PAM - Logging
- 6 Product Insight
- Project Tracking
- ProView
- ProView Internal
- 22 RDMS
- 1.9K Refinitiv Data Platform
- 643 Refinitiv Data Platform Libraries
- 4 LSEG Due Diligence
- LSEG Due Diligence Portal API
- 4 Refinitiv Due Dilligence Centre
- Rose's Space
- 1.2K Screening
- 18 Qual-ID API
- 13 Screening Deployed
- 23 Screening Online
- 12 World-Check Customer Risk Screener
- 1K World-Check One
- 46 World-Check One Zero Footprint
- 45 Side by Side Integration API
- 2 Test Space
- 3 Thomson One Smart
- 10 TR Knowledge Graph
- 151 Transactions
- 143 REDI API
- 1.8K TREP APIs
- 4 CAT
- 27 DACS Station
- 121 Open DACS
- 1.1K RFA
- 104 UPA
- 193 TREP Infrastructure
- 228 TRKD
- 916 TRTH
- 5 Velocity Analytics
- 9 Wealth Management Web Services
- 90 Workspace SDK
- 11 Element Framework
- 5 Grid
- 18 World-Check Data File
- 1 Yield Book Analytics
- 46 中文论坛