Monthly data allowance exceeded error

Akechi Sato

Why have I got this error message:

“Access
suspended due to monthly data allowance exceeded. Please contact your account
representative” ?

What can I do about this, how can I avoid it ?

Monika.Stankovic

Hello @Akechi Sato,

This type of error occurs because access to Datastream Web Service (DSWS) for Desktop use has a data usage
cap of 10 million data points (Series x datatypes x historical values) per month.

You can do the following:

• Review your usage on regular basis, so you are aware how many data points have been already used. You can find more information on how to check you usage stats here.
• If you need more data via
  the DSWS tool then a product upgrade can be done via the account manager.

Akechi Sato

https://community.developers.refinitiv.com/discussion/comment/30153#Comment_30153

@Monika.Stankovic,

So if I understand correctly I went over 10 million
datapoints this month ?

Does this impact my DFO or Eikon access ?

Monika.Stankovic

https://community.developers.refinitiv.com/discussion/comment/30187#Comment_30187

@Akechi Sato

To answer your questions:

• Yes, you have understood correctly.
• No, only access
  to DSWS will be unavailable until the next month.