Realtime engine initialization error

Hi,

We are getting "Realtime engine initialization error" in the Excel cells which have formulas related to Eikon. This error comes after we login to eikon. The excel file works fine in some other PCs thus proving the point that there is no issue with the excel file itself. Could you please let me know if this is something to do with reuters eikon set-up?

With Regards,

Chiharu

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Accepted answers

Alex Putkov.1

@chiharu.katayama
This is a machine specific issue, which requires troubleshooting on the machine where the issue is reproduced. As such this problem cannot be dealt with on a forum. As @Zhenya Kovalyov suggested, please contact either Market Data department within your organization (who in turn will bring in resources from Thomson Reuters if necessary) or Thomson Reuters Helpdesk, which you can reach by either calling the Helpdesk number in your country or by using Contact Us capability in your Eikon application.

All comments

Zhenya Kovalyov

@chiharu.katayama please contact your local Thomson Reuters technical support for help with this.

Alex Putkov.1

chiharu.katayama

I will confirm the machine specific and contact to the person who charge to the Eikon support.
Thank you very much for your help.

Chiharu

javier.rodriguez.f

I am having this "Real-Time Engine Initialization Error" when the Excel is opened via batch. Any solution provided on this?

thank you

Javier

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