IP Subnet range and the port range of World Check One API

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manjusha.batchu
manjusha.batchu Newcomer
in World-Check One

Hi Team,

I have a query to know the IP Subnet range and the port range that were used to host the World check API key.

Below the issues we are facing while executing the code.

The remote server returned an error: (407) Proxy Authentication Required.

The remote server returned an error: (504) Gateway Timeout.

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Best Answer

  • Irfan.Khan
    Irfan.Khan LSEG
    Answer ✓

    @manjusha.batchu

    We do not provide the IP subnet range to our clients and recommend our users to connect to the host directly. The reason for this that the IP ranges for WC1 API are dynamic and changes over time.

    Regarding the port number, you can connect to the https port, i.e, 443.

    Regarding the error, kindly note that 407 is client facing error code.

    Request you to let us know if you are sending your requests using a proxy. Also, kindly let us know how are you sending your requests- Postman or your own code/application or CRM/CMS.

    If you are using a proxy to send your requests, kindly include the below header to see if it works.

    "Proxy-Authenticate": "Basic"

    If this does not work, it may be the proxy setting that is causing the issue.

Answers

  • Irfan.Khan
    Irfan.Khan LSEG

    @manjusha.batchu

    Just following up to see if you are still facing the issue.

    Thanks.

  • manjusha.batchu
    manjusha.batchu Newcomer
    https://community.developers.refinitiv.com/discussion/comment/32513#Comment_32513

    Hi @Irfan.Khan,
    we checked with each and every application that you mentioned like postman,console aplication and in CRM also. the post data we send was executed correctly for postman and console application(own code)
    but we are facing the proxy authentication issue while we host our Own code(window service) in our CRM server.
    FYI, i am not using any type of proxy settings in my application.but still i am facing that 407 issue. kindly help me out.
    many thanks in advance.

  • Irfan.Khan
    Irfan.Khan LSEG

    @manjusha.batchu

    Can you please confirm that you are passing the header

    "Proxy-Authenticate": "Basic" in your request header along with the authorization headers and date header.

    If the above fix does not solve the issue, can you please let us know the programming language you are using? Is it C# and where the code is hosted?

  • Irfan.Khan
    Irfan.Khan LSEG

    @manjusha.batchu

    Following up to see if the issue still persists.

    If the issue has been resolved, kindly help us with how were you able to resolve the error. This would surely help our other clients facing the same issue.

    Thanks.

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