Internal server error 500

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rnorgiya
rnorgiya Newcomer
in World-Check One

Hello Team,

Earlier I was able to call screen case webservice successfully. But, I am getting Internal Server Error while calling Send Case webservice call.

Below are the details:
{"timestamp":1549631289427,"status":500,"error":"Internal Server Error","exception":"java.net.SocketTimeoutException","message":"Read timed out"}

System.HttpRequest[Endpoint=https://rms-world-check-one-api-pilot.thomsonreuters.com/v1/cases/screeningRequest, Method=POST]

Authorization : Signature keyId="xxxxxxxxxxxxxxxxxxxxxxxx",algorithm="hmac-sha256",headers="(request-target) host date content-type content-length",signature="jemLvJJ/qQ9gcTaPiJZ96lDvj88lTxRdbRVjSNyVZlU="

System.HttpResponse[Status=Internal Server Error, StatusCode=500]

Can you please suggest on this on priority?

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Answers

  • Irfan.Khan
    Irfan.Khan LSEG

    @rnorgiya

    Request you to provide us the request and response headers of the request so that I can investigate this further.

    Also, can you please reproduce the issue in Postman. If the issue can be reproduced, please provide us the Postman Console after masking the API key. You can open the Postman Console using Ctrl+Alt+C.

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