Missing ".O" instruments from Elektron Connect data stream

We have been accessing streaming financial data for about a week now and it seems to be going smoothly BUT we are not receiving data from the following three ETFs, all seem to be with ".O"
DAX.O

MCHI.O

QQQ.O

We aren't receiving any error messages either, just the data doesn't appear in our streams. We've specified with the contracting team that we needed these data so we don't think it is a permission or setting issue.

Any thoughts about why these data could be missing from our streams?

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Accepted answers

chavalit-jintamalit

I just tested EMA connecting to our in house TREP (equivalent to EZD in your case).

I can successfully retrieve data for these 3 RICs (DAX.O MCHI.O QQQ.O)

Please contact your local representative to check on your EZD configuration.

All comments

chavalit-jintamalit

What API are you using to access to streaming data from Elektron Connect ?

c++ sdk with ezd on oracle

chavalit-jintamalit

I just tested EMA connecting to our in house TREP (equivalent to EZD in your case).

I can successfully retrieve data for these 3 RICs (DAX.O MCHI.O QQQ.O)

Please contact your local representative to check on your EZD configuration.

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