Where to seek support saying user is suspended

abbanerjee

When I am trying to connect via API using DatastreamDSWS - it says that the userid is temporarily suspended. I used it a few hours ago. I cant understand why or if this is a temporary system glitch. Who should I contact ?

I have masked the userid and password to show how I am using it

try:
    ds = dsws.Datastream(username='ZIED2XX', password='XXXX')
except:
    print('Cannot connect to Datastream')

Gurpreet

Hello @abbanerjee

There are maximum data/item limits which are enforced to prevent system abuse. You probably hit those threshold. It should reset after a while; if not, please contact your Refinitiv Account manager to get it restored.