Media Screening Error

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johnny.beloe
johnny.beloe Newcomer
in World-Check One

The media check seems to have started failing now against new cases created via the API, via the Refinitiv UI and against cases where it previously ran okay. I’m wondering whether something has changed on the Refinitiv side?


I also get an unexpected error crop up when I go into the settings error for Adverse Media within the Admin area of the system.


Please see attached screenshots.


Thanks in advance for your assistance

image


image.

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Answers

  • Prabhjyot
    Prabhjyot LSEG

    @johnny.beloe,

    Thank you for your query.

    I have forwarded your query to our support for further assistance on the issue with the admin panel error. Someone from our support team will get in touch with you regarding the same.

    For the issue with the API - Could you please provide us the request and the response details? Also please let us know the endpoint for which you are receiving the error along with the response code for further investigation.

  • johnny.beloe
    johnny.beloe Newcomer

    Many thanks for coming back to me.


    Here are more technical details on the issue.


    When opening an specific case summary, we get the red banner at the top. I looked at the API calls being made from the browser and I can see the call to get the media check (https://world-check-one-pilot.accelus.com/fsp/case/v2/case/5nzbfq9xpjvq1evipnv91lstm/mediacheck) is returning 200 but it has a 500 error embedded in it. I put an screenshot below + the entire request at the end.


    This happens to all cases we open.

    image


    image

    curl 'https://world-check-one-pilot.accelus.com/fsp/case/v2/case/5nzbfq9xpjvq1evipnv91lstm/mediacheck'; \

    -H 'Connection: keep-alive' \

    -H 'CSRF-Token: VovMrNuY-Ua2Ao5_Llf_gmvGt4GFeQtDrDqs' \

    -H 'X-Requested-With: XMLHttpRequest' \

    -H 'User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36' \

    -H 'Content-Type: application/json' \

    -H 'Accept: */*' \

    -H 'Origin: https://world-check-one-pilot.accelus.com' \

    -H 'Sec-Fetch-Site: same-origin' \

    -H 'Sec-Fetch-Mode: cors' \

    -H 'Sec-Fetch-Dest: empty' \

    -H 'Referer: https://world-check-one-pilot.accelus.com/1.527.3/?locale=en-GB' \

    -H 'Accept-Language: en-US,en;q=0.9,it;q=0.8,es-AR;q=0.7,es;q=0.6' \

    -H 'Cookie: connect.sid=s%3AN_N2abgywl28vj_UnR56ofR1hXoMNTbB.mltlD4NVfGNvSL49S%2FnKnN5HnXxqxZG8Gg7wsD74knA' \

    --data-binary '{"caseId":"5nzbfq9xpjvq1evipnv91lstm","searchNameAsTerm":true,"deduplication":"compositeNew","entityName":"Madelaine DuPont","entityType":"INDIVIDUAL","includeSnippets":true,"facetRequest":{"drillDownKeys":[],"facetCategoryFilters":[{"facetCategoryType":"phases"},{"facetCategoryType":"risk-topics"},{"maximumCount":50,"facetCategoryType":"rcs-geography"},{"facetCategoryType":"pub-types"},{"facetCategoryType":"pub-date","order":"ASC","interval":null}]},"pagination":{"itemsPerPage":25,"sort":"newToOld"},"query":null,"time":null,"timeConstraints":null,"searchRequestType":"REVIEW_REQUIRED","groupId":"5nzbfq9ww1wi1euv6w3l0d5li"}' \

    --compressed

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