Product Entitlement - How are they managed?

GDC
GDC Newcomer
in World-Check One

We seem to be facing the same issue as described here:

https://community.developers.refinitiv.com/questions/49596/client-watchlist-provider-type-is-causing-an-error.html

The solution seems to be to add CLIENT_WATCHLIST (Or, in our case MEDIA_CHECK) to the product entitlements.

How are these managed?, how do we add this entitlement?

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Best Answer

  • Prabhjyot
    Prabhjyot LSEG
    Answer ✓

    @GDC,

    Thank you for the details.

    In order to get Media Check enabled for your account, please contact your Refinitiv sales representative and they should be able to assist you further with it.

Answers

  • Prabhjyot
    Prabhjyot LSEG

    @GDC,

    Can you please provide us the parent group name, so we may review the account details?

  • GDC
    GDC Newcomer

    These are our details:

    • Client Name Global Data Consortium Inc - API-Partner (T1)
    • Client Code 5581f2c2-a018-493b-a351-8dabb271a93e
    • Trust ID A-01637884
    • Client Description
    • Salesforce ID 4150832
  • GDC
    GDC Newcomer

    For the benefit of other users of this forum, the way to manage product entitlements is to go to:

    https://worldcheck.refinitiv.com/

    Log in

    Click Admin -> Groups -> Group Details

    Click "Edit" beside "Product Entitlements"

    Select all checkboxes, and press Save.

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