dsws exception

rajanraju

Got the following exception when i try

import DatastreamDSWS as dsws

ds=dsws.Datastream(username='xxx',password='xx')

ds.get_data(ticker)

The error is

get_data : Exception Occured

(<class 'Exception'>, Exception('We are having trouble processing your request at the moment. If this persists, please contact customer support.'), <traceback object at 0x7f8224c2ee40>)

Getting the same error in code book as well.

rajanraju

Got the following update:

Even after reset unable to access above DSWS API. It seems we have some issue using Eikon login and password to access DSWS API (have another user reported same issue yesterday and issue with developers). So we haven’t able to see why we have that issue.

I've used the Datastream ChildID credentials as suggested and all is working. Excellent response and investigative work by the service team/specialists.