How can I check if I can access the Eikon API?

648mt2d

Hi, I have not been able to get access to the Eikon API. The helpdesk has not been able to assist. How can I check if my account has access?

Alex Putkov.1

@648mt2d

As far as I can see, you're subscribing to the product named Xenith from the company named Metastock. This is a low tier product aimed at retail traders and investors, and it does not include access to any Refinitiv APIs. If you'd like the capability to consume Refinitiv data programmatically, consider a higher tier Refinitiv product. Refinitiv Sales Team will be happy to help you select the product that is the best fit for your specific use case.

pf

Did you check with this troubleshooting guide : https://developers.refinitiv.com/en/article-catalog/article/eikon-data-api-python-troubleshooting-refinitiv