E100: Access Denies / Python returning NA

Martin Rey
Martin Rey Newcomer
in Datastream

Hello,


I am trying to connect to DSWS via Excel and the Python Api. According to the sales representative everything is set up properly, and I should have access. Unfortunately it is not working, see below images.

Additional information: Access to the EIKON API works without problems.

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Many thanks for reverting to me,


Martin


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Best Answer

  • Alex Putkov.1
    Alex Putkov.1 ✭✭✭✭✭
    Answer ✓

    The issue was identified as a problem at Refinitiv backend, which is now resolved.

Answers

  • Alex Putkov.1
    Alex Putkov.1 ✭✭✭✭✭

    @Martin Rey

    I opened support case on your behalf with Refinitiv Helpdesk. Refinitiv Support will investigate the problem and reach out to you with resolution or if they need any further info or clarification from you. For your reference the case number is 10107979.

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