Eikon python API 500 error

kevin.cheng

单位的电脑使用zscaler，单位IT人员提供了绕过zscaler的proxy, 代码如截图，但是还是报错

Jirapongse

@kevin.cheng

Eikon Data API connects to Eikon via localhost to retrieve data. Setting up a proxy used by Eikon Data API will not help if it is a firewall issue because Eikon needs to connect to servers on the Internet to retrieve data. Zscaler may block connections between Eikon and the Internet.

kevin.cheng

https://community.developers.refinitiv.com/discussion/comment/87717#Comment_87717

The Eikon application works well behind the zscaler but python API dose not, Could please provide with domains that Zscaler will block in this case, then i will connect with our IT to bypass these domains.

Jirapongse

https://community.developers.refinitiv.com/discussion/comment/87718#Comment_87718

@kevin.cheng

Please contact the Eikon support team directly via MyRefinitiv to verify it.

You can also refer to Refinitiv Eikon Networking Guide.