HIGH values not available anymore for US3MINV=RR

Since around 2-3 weeks, I cannot download HIGH value for US3MINV=RR. It was working in the past but now returns "NaN". Please code below :

ReutersCode = 'US3MINV=RR'

ReutersField = 'HIGH'

start_date = '21/10/2021'

end_date = '27/12/2021'

res = ek.get_timeseries(ReutersCode, fields=ReutersField,start_date,end_date, interval=interval,normalize=True)

Please advise. It is critical on our side

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Accepted answers

raksina.samasiri

Hi @guillaume.lefur

Thank you for your patience, I'd like to confirm that the issue is fixed hence I'm closing this thread. In case you have any further questions, please start a new question.

All comments

Shadab Hussain

Hi,
Can you specify value for interval parameter as well here?

In your function call to get timeseries data, keyword argument is placed before positional argument. I have corrected the code by assuming interval value as daily:

ReutersCode = 'US3MINV=RR'

ReutersField = 'HIGH'

start_date = '21/10/2021'

end_date = '29/12/2021'

interval = 'daily'

res = ek.get_timeseries(ReutersCode, ReutersField, start_date, end_date, interval=interval, normalize=True)

display(res)

Let me know if this fixes your issue or if you are still facing any problem with it.

Additionally can you check if you see this same content properly in Eikon/RW Excel. If you do not, I would contact Eikon support to verify your user id permissions.

guillaume.lefur

Hi,

Unfortunately, I still have the same issue :

Please see below what I get...

Date Security Field Value

0 2021-10-25 US3MINV=RR HIGH NaN

1 2021-11-01 US3MINV=RR HIGH NaN

2 2021-11-08 US3MINV=RR HIGH NaN

3 2021-11-15 US3MINV=RR HIGH NaN

4 2021-11-22 US3MINV=RR HIGH NaN

5 2021-11-29 US3MINV=RR HIGH NaN

6 2021-12-06 US3MINV=RR HIGH NaN

7 2021-12-13 US3MINV=RR HIGH NaN

8 2021-12-20 US3MINV=RR HIGH NaN

9 2021-12-27 US3MINV=RR HIGH NaN

raksina.samasiri

hi @guillaume.lefur ,

the case number 10808248 was raised on behalf of you to investigate this error, you will be contacted by the support team.

Meanwhile, to get the data, could you try with get_data function instead? an example code is below

res, err = ek.get_data('US3MINV=RR', ['TR.HIGHPRICE','TR.HIGHPRICE.date']                       , {'SDate': '2021-10-21', 'EDate': '2021-12-29', 'Frq': 'D'})
res

guillaume.lefur

Thanks, but the values are incorrect. For exemple, the HIGH value for Dec 27 is 0.085% and for Dec 20 0.075%. Can you please check?

wasin.w

Hello @guillaume.lefur

case 10808248 is closed because the data issue is fixed. Could you please confirm if the problem still persist on your end?

raksina.samasiri

Hi @guillaume.lefur

Thank you for your patience, I'd like to confirm that the issue is fixed hence I'm closing this thread. In case you have any further questions, please start a new question.

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