met the error when running the code on CMD to check APIs version

yan.yan

I met the error message as the screenshot when following the guidance for Eikon Data API(Python) Troubleshooting.

https://developers.refinitiv.com/en/article-catalog/article/eikon-data-api-python-troubleshooting-refinitiv

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Accepted answers

raksina.samasiri

Hi @yan.yan

The code you used is the Python code, to run the Python code in CMD, you can use command 'Python' then you can run the python code in the line with >>>

Here's the screenshot of running Python code in CMD

or another command, which can be run in CMD directly, is

pip show eikon

Please note that if the Python and Eikon library is installed in Anaconda/Miniconda, the Anaconda Prompt should be used instead of the CMD

All comments

wasin.w

Hello @yan.yan

Those commands are the Python statement, you cannot run them on the command prompt. You need to run them in the Python Script, or Python Shell, or Jupyter Notebook only.

I highly recommend you check the basics of the Python programming language (such as this https://www.python.org/about/gettingstarted/ link) before further using the API.