SEQ-2a: Check caseId availability : Is this step necessary?

John Williams

As I
understood, WC1 API will automatically generate case id and Case system id when
I save my case.

Each
customer search will be unique and will have a case ID.

So, Is this step necessary as part of creating a case using the WC1 API request?

brian.bourgault

Hi @John Williams,

No, this step is not necessary. It’s
there in case you are providing your own case ids, you’d want to check them for
uniqueness before trying to create a case with an existing case id.

The system will auto-generate unique case ids and
case system ids.

Hope this helps,

Brian