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When trying to fetch data through the EIKON API, I get a 503 error indicating that the server is unavailable. It was working perfectly until a few days ago, but now it has stopped functioning. i need some help on this: Error 503: Server unavailable. Waiting 1 seconds... Failed to retrieve data for CAL-SP-D1H09 after 10…
...rvice Unavailable] I am using my university's Eikon terminal and I have 2 questions regarding downloading a large number of news articles for the purpose of academic research. To provide more context, I am attempting to download a large number of news articles connecting to the Eikon's API through Python. I want to…
<html> <head><title>503 Service Temporarily Unavailable</title></head> <body> <center><h1>503 Service Temporarily Unavailable</h1></center> </body> </html>
Hi, I've been trying to reach support for this issue by phone and they ask me to upload a thread here. I'm behind a corporate proxy and unable to reach the eikon API through the python library, although I'm able to check the status of the API through a web browser or Postman. I've been following the…
Hi, I'm having this error, please could you help me? It is running in a Windows 10 with a Proxy (do I need to open any por diferent from 80 and 443?). For example if I try to run: import eikon as ek #Eikon DATA API ek.set_app_key("My key") symbology = ek.get_timeseries(['US4642872422']) I'm getting: 2020-11-30 17:13:11,275…
Dear I have done all the following steps/checks https://developers.refinitiv.com/en/article-catalog/article/eikon-data-api-python-troubleshooting-refinitiv but I still cannot use the Eikon Api could you possibly support please ? Thanks for your time and consideration. Cheers Thomas 1. Check Eikon Desktop version version…
Hi, I tried the following code: import eikon as ek ek.set_app_key(my_app_id) ek.get_data(instruments = 'BD4LHL9', fields = 'TR.RIC') And it returned me the following error. Any ideas how I can fix this? EikonError: Error code 503 | Server Error: <HTML><HEAD> <TITLE>Network Error</TITLE> </HEAD> <BODY> <FONT…
...his would be appreciated. API is not working correctly
Hello, I'm unable to use the R API since the beginning of this week. I'm getting below error message. I have used it before and I am able to use it on a company desktop computer. It stopped working on my company notebook however. - Reinstalled Eikon and R Packages - Tried with/without VPN - Checked Eikon running, logged in…
Hi, I can no longer connect to the Eikon Data API Proxy via the Python API because of the following error: 'API Proxy not available: 503 error code' I have seen this error before in the past months, but only occasionally. A retry/restart usually solved the issue. Now it stopped working entirely. No amount of…
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