Notebook api error 503

jcarpio

Hi, I'm having this error, please could you help me?

It is running in a Windows 10 with a Proxy (do I need to open any por diferent from 80 and 443?).

For example if I try to run:

import eikon as ek #Eikon DATA API

ek.set_app_key("My key")

symbology = ek.get_timeseries(['US4642872422'])

I'm getting:

2020-11-30 17:13:11,275 P[13012] [MainThread 10028] Error code 503 | Server Error: <!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd"&gt;

<div id="content"> <p>The following error was encountered while trying to retrieve the URL: <a href="http://127.0.0.1:9060/api/v1/data">http://127.0.0.1:9060/api/v1/data</a></p&gt; 
<blockquote id="error"> <p><b>Connection to 127.0.0.1 failed.</b></p> </blockquote> 
<p id="sysmsg">The system returned: <i>(111) Connection refused</i></p> 
<p>The remote host or network may be down. Please try the request again.</p>