Error code 503 | Server Error: API Proxy is not available
Best Answer
-
Please ask client to restart their PC + Eikon Desktop.
Please also refer them to https://developers.refinitiv.com/article/eikon-data-apipython-troubleshooting-refinitiv
0
Answers
-
Are you using CodeBook ? I think it maybe due to extended idle time.
Please try to restart CodeBook instance.
File > Hub Control Panel > Stop My Server and then close the CodeBook app.
Then try to re-launch the CodeBook app again.
0 -
Hi, thank you for your reply. This is what I got from my client.
No i am not using notebook.
I am running python scripts on my local PC. The moment it starts executing I am getting this error message
For reference, this is the full script I am using:
ek.set_app_key('xxxxxx')
begin= pd.Timestamp('2020-07-10', tz='CET')
#gets ts using eikon api
def get_eikon(name, freq, begin):
try:
df = ek.get_timeseries([name],
start_date= begin.strftime('%Y-%m-%d '),
interval=freq)
df= df[df['COUNT']!=-1]
except:
print('get_eikon: '+name+' could not be found')
df= pd.DataFrame()
return df.tz_localize('UTC').tz_convert('CET')
get_eikon('TFMBQM1', 'hour', begin)
This has been functioning smoothly for months now until a few days ago.. did something change from your side?
BR
Panos
0 -
@chavalit-jintamalit Thanks for your help, as per the client, that resolved the issue.
0
Categories
- All Categories
- 3 Polls
- 6 AHS
- 36 Alpha
- 166 App Studio
- 6 Block Chain
- 4 Bot Platform
- 18 Connected Risk APIs
- 47 Data Fusion
- 34 Data Model Discovery
- 684 Datastream
- 1.4K DSS
- 615 Eikon COM
- 5.2K Eikon Data APIs
- 10 Electronic Trading
- Generic FIX
- 7 Local Bank Node API
- 3 Trading API
- 2.9K Elektron
- 1.4K EMA
- 249 ETA
- 554 WebSocket API
- 37 FX Venues
- 14 FX Market Data
- 1 FX Post Trade
- 1 FX Trading - Matching
- 12 FX Trading – RFQ Maker
- 5 Intelligent Tagging
- 2 Legal One
- 23 Messenger Bot
- 3 Messenger Side by Side
- 9 ONESOURCE
- 7 Indirect Tax
- 60 Open Calais
- 275 Open PermID
- 44 Entity Search
- 2 Org ID
- 1 PAM
- PAM - Logging
- 6 Product Insight
- Project Tracking
- ProView
- ProView Internal
- 22 RDMS
- 1.9K Refinitiv Data Platform
- 643 Refinitiv Data Platform Libraries
- 4 LSEG Due Diligence
- LSEG Due Diligence Portal API
- 4 Refinitiv Due Dilligence Centre
- Rose's Space
- 1.2K Screening
- 18 Qual-ID API
- 13 Screening Deployed
- 23 Screening Online
- 12 World-Check Customer Risk Screener
- 1K World-Check One
- 46 World-Check One Zero Footprint
- 45 Side by Side Integration API
- 2 Test Space
- 3 Thomson One Smart
- 10 TR Knowledge Graph
- 151 Transactions
- 143 REDI API
- 1.8K TREP APIs
- 4 CAT
- 26 DACS Station
- 121 Open DACS
- 1.1K RFA
- 104 UPA
- 192 TREP Infrastructure
- 228 TRKD
- 915 TRTH
- 5 Velocity Analytics
- 9 Wealth Management Web Services
- 90 Workspace SDK
- 11 Element Framework
- 5 Grid
- 18 World-Check Data File
- 1 Yield Book Analytics
- 46 中文论坛