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jwlee08 avatar image
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Automatic shutdown or connection problems

If you don't work on eikon over the weekend,
There is a problem with eikon disconnection or shutting down.
I wonder what it is about and how it can be prevented.

eikon#productdisconnection
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raksina.samasiri avatar image   raksina.samasiri

Hi @jwlee08 ,

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?
If so please can you click the 'Accept' text on the left side of the appropriate reply? This will guide all community members who have a similar question.

Thanks,
AHS

Jirapongse avatar image   Jirapongse

@jwlee08

Hi,

Please be informed that a reply has been verified as correct in answering the question, and marked as such.

Thanks,

AHS

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Jirapongse avatar image
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@jwlee08

Thanks for reaching out to us.

It could relate to sleep mode on a Windows machine, as mentioned in this discussion.

When a machine enters sleep mode, the network may be disconnected.

Otherwise, you can contact the Eikon support team directly via MyRefintiv to verify Eikon's settings.


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