question

Upvotes
Accepted
1 0 0 2

Automatic shutdown or connection problems

If you don't work on eikon over the weekend,
There is a problem with eikon disconnection or shutting down.
I wonder what it is about and how it can be prevented.

eikon#productdisconnection
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

1 Answer

Upvotes
Accepted
58.4k 161 45 65

@jwlee08

Thanks for reaching out to us.

It could relate to sleep mode on a Windows machine, as mentioned in this discussion.

When a machine enters sleep mode, the network may be disconnected.

Otherwise, you can contact the Eikon support team directly via MyRefintiv to verify Eikon's settings.


icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.