question

Upvotes
Accepted
Cristille avatar image
1 ●0 ●0 ●0

Hi, I'm using ETA API and wanted to check what causes the message and does this indicate data loss?

13:00:10.958 INFO [Refinitiv] Processing RsslRDMDirectoryMsg, 'RDM_DR_MT_UPDATE' received for channel, 'hedads101,hedads102:14002'{streamState: 'Unspecified', dataState: 'Suspect', code: 'None', text: ''} with services, [ ]

Can you please advise on how to fix this and what can we check on our side?

#technologyapieta-api
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

wasin.w avatar image   wasin.w

<AHS>

Case 12851385

Jirapongse avatar image   Jirapongse

@Cristille

Hi,

Thank you for your participation in the forum.

Is the reply below satisfactory in answering your question?

If yes please click the 'Accept' text next to the reply. This will guide all community members who have a similar question.

Otherwise please post again offering further insight into your question.

Thanks,

AHS

wasin.w avatar image   wasin.w

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,


AHS


1 Answer

· Write an Answer
Upvotes
Accepted
wasin.w avatar image
24.7k ●54 ●17 ●14

Hello @Cristille

I have answered the client directly on this https://community.developers.refinitiv.com/questions/108655/does-datastate-suspect-cause-missing-data-and-how.html thread.

If the client needs a dedicate Real-Time APIs support with SLA, the client can register the RDC program and submit a support ticket to the RDC team.

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.