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How to upgrade from Eikon 3.3.11 (Data API Proxy 1.9.0.0) to Eikon 3.6.6 (Data API Proxy 1.10.0.0).

Current Issue:
Failed to upgrade from Eikon 3.3.11 (Data API Proxy 1.9.0.0) to Eikon 3.6.6 (Data API Proxy 1.10.0.0).

Steps Done:
Eikon had been uninstalled and reinstalled by PC Admin.

1. Ended Excel, Word, PPT and Eikon processes.
2. Uninstalled the obsolete version of Eikon from Windows Control Panel > Programs and Features.
3. Downloaded the latest version Eikon 4.0.64, installed Eikon 4.0.64 and VBA71 one by one with PC Admin.
4. Logged in Eikon 4.0.64 successfully.

Checked the Data API Proxy version: it was showing Eikon 3.3.11 (Data API Proxy 1.9.0.0), failed to upgrade.

5. Referred to below link, tried the steps, the version still at Eikon 3.3.11 (Data API Proxy 1.9.0.0).

https://developers.lseg.com/en/api-catalog/eikon/eikon-data-api/tutorials#how-to-update-your-eikon-data-api

eikon-data-api#technology#product
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<AHS>

The Workspace support team is still investigating these 13256561-issue. Extending triage.

<AHS>

The Workspace support team is still investigating these 13256561-issue. Extending triage.

Hello @xuke

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?


If so please can you click the 'Accept' text next to the appropriate reply? This will guide all community members who have a similar question.

Thanks,


AHS

Hi,

Please be informed that a reply has been verified as correct in answering the question, and marked as such.

Thank you,

AHS

1 Answer

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Hello @xuke

Thank you for reaching out to us. Based on my reviewed, the issue is related to the Eikon installation process, so I have submitted a support ticket number 13256561 to the Eikon support team on your behalf.

The Eikon support team will contact you via a separate email thread.

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