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RDP API HVMI Dashboard Endpoint: empty output even I see data in HVMI Frontend

We are using HVMI both in Workspace and via RDP API Endpoints.

The problem is:

When I check frontend for my user, I see some data under Dashboard tab:

1714723839885.png

When I try to call that data via RDP API Endpoint, I am getting empty dashboard:

{

"Convictions": [],

"Documents": [],

"HouseViews": [],

"ConvictionLists": [],

"Portfolios": []

}

Could you please support on it? Any reason why it happens? Is it possible to fix it?

workspace#productrdp-api
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Hi @Anastasiia.Shcherbak

I just tried the same request using my ID and did receive some data.
1715006661184.png

This tells me that you may not have the proper permissions to access the above with your ID or there is an issue with the access. As @m.bunkowski, this may be an issue - whether it is with permission settings (or other) that should work. You can confirm with the open ticket and certainly point to the answers provided within this thread to confirm exactly what the issue is.


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@Anastasiia.Shcherbak

The issue has been solved and you should no longer receive an empty reponse.
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Hi @Anastasiia.Shcherbak

I would suggest you reach out to the helpdesk and select one of the content-related items as your issue. In your request, you should include the ID you are using when accessing the RDP API endpoint. They can confirm your permissions and if needed, bring in those responsible for the backend service to explain what may be happening.

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Helpdesk sent me to developer community. See the answer below:

"Subject: RE: AW: Case 13506397: RDP API HVMI Dashboard Endpoint query [ ref:!00D300602X.!5008Z02Lw5b6:ref ]

Hi Anastasiia,

Thank you for reaching out.

Our product specialists have confirmed that the and we're unable to assist with Dashboard Endpoint as it's outside our scope.

To get help with Dashboard Endpoint, I recommend posting your inquiry in the Q&A section of the developer portal. This way, you can connect with the developer community and get the support you need.

To post a question on the Developer Community Portal, follow these steps:

1. Visit the Developer Community Portal and click "Register" if you're a first-time user, or "Sign In" if you already have an account.

2. Navigate to the Q&A Forum tab and select "Ask a Question."

3. Review and accept the terms, then fill out the required fields. Once complete, click "Post."

In case if you have any further questions, you can revert to this email, and I shall be glad to assist you.

Best Regards,

Subbareddy Sangu

Client Support Analyst - Trading & Banking Customer Support

London Stock Exchange Group

"

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Hi @Anastasiia.Shcherbak

I've opened a ticket again within the Helpdesk (Case: 13534757).

Depending on the nature of the question, they do sometimes send users back to the Developer Q&A when they see terms like API. They should contact you and may need to ask for your ID. I did include a link to this question as well.

What would be more helpful is for you to provide the exact endpoint you are using and the specific request parameters. I can certainly try to access the exact same request in the meantime. Thanks.

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Thanks a lot for the answer!

I am trying to get data from this endpoint: https://api.refinitiv.com/data/hvmi/v1/dashboard

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Hi @Anastasiia.Shcherbak
This is not the expected behavior. Already reported to dev team to fix that.

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