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samuel.lacaillemois avatar image
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BDS term request: Item State: Open / Suspect / Timeout / 'Request timed out.'

Hi, copied and paste the BDS example from How can I get a list of all RICs available on Refinitiv Real-time? | Devportal (lseg.com)


However, when I do the stuff in the tutorial, create the BDS term works good.

Then when I run the test app, I get this return value:

```bash

Item Name: msft_bds

Service Name: ELEKTRON_DD


Item State: Open / Suspect / Timeout / 'Request timed out.'


Item Name: msft_bds

Service Name: ELEKTRON_DD


Item State: Closed / Suspect / Not found / 'The record could not be found'

```


Their example with `.AV.O` works fine and returns data.


And the logs of RRTSC show this:

PREVENT REPLACE TAGBDS term closed, term={my_bds_term}, streamID={stream_id}, socketId={socket_id}


Someone knows why and how to fix this?

Thanks

#technologyema-apic++
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Jirapongse avatar image
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@samuel.lacaillemois

Thank you for reaching out to us.

Please make sure that you are using the MMT_SYMBOL_LIST domain in the request message. 

consumer.registerClient(EmaFactory.createReqMsg().domainType(EmaRdm.MMT_SYMBOL_LIST)
        .serviceName("ELEKTRON_DD").name("BDS_VOD").payload(symbolListBehaviors),
            appClient, 0);

If you are using the MMT_SYMBOL_LIST domain and the server still returns 'The record could not be found', it could be the problem on the server side. 

Item Name: msft_bds
Service Name: ELEKTRON_DD


Item State: Closed / Suspect / Not found / 'The record could not be found'

Please contact the product support team (BDS) directly via MyRefinitiv to investigate this issue.

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