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melvin avatar image
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What is Review Required case?

Hi Community,

I would like to know what is the meaning of Review Required case. Generally, I understand it is a case that was previously resolved and due to any new updates on the case, it appear again as Review Required. However, we would like to know what is the "new updates", is it the adverse news of the individual has new update or the individual's information like DOB, Name has new update?


Appreciate if could share any documentation that we could refer to. Thanks.

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melvin avatar image melvin
Thanks a lot @wasin.w @raksina.samasiri , the documentation is helpful. Thanks a lot for your quick assistance

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Pandey Vivek avatar image
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Hi @melvin ,

Thanks for reaching out!

Yes, we do have the necessary documents available for you to access. You can find the user guide under the Screening and Case Manager section, After logging into the web UI, simply click the help “?” button next to your username.

All the necessary information is mentioned there, which you can go through at your convenience.

however i have given URL which you can check.

558029.pdf (lseg.com)

Thanks

Vivek Pandey


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