PermId Search API sometimes returns no match even though data is available

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question

david.snowsill

28 ●9 ●8 ●14

PermId Search API sometimes returns no match even though data is available

We are having an issue using the PermId Search API showing erratic behaviour.

For eaxmple, when calling the following API many times in a row:

https://api.thomsonreuters.com/permid/search?access-token=XXXX&entityType=quote&q=ticker:COH AND mic:XASX

Sometimes I receive the correct result:
{ "result": { "quotes": { "entityType": "quotes", "total": 1, "start": 1, "num": 1, "entities": [ { "@id": "https://permid.org/1-55835577616", "hasName": "COCHLEAR ORD", "assetClass": "Fully Paid Ordinary Shares", "isQuoteOfInstrumentName": "Cochlear Ord Shs", "hasRIC": "COH.AX", "hasMic": "XASX", "hasExchangeTicker": "COH", "isQuoteOf": "https://permid.org/1-8590940165" } ] } } }

and sometime we receive:
{ "result": { "quotes": { "entityType": "quotes", "total": 0, "start": 1, "num": 0, "entities": [] } } }

In both situations we receive a status code of 200 (OK)

Is there an issue with the API or rate limiting code?

Regards,

David

permid-api intelligent-tagging-api open-permid-api

May 09, 2017 at 09:36 PM

10 |1500

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moragodkrit.chumsri_1 Oct 31, 2017 at 04:10 AM

@david.snowsill

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query? If yes please click the 'Accept' text next to the reply. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question.

Thanks,

AHS

Answer 1 · 2017-10-02T20:27:04Z

david.snowsill

28 ●9 ●8 ●14

Hi Tsafi,

After performing limited testing, it appears that the issue has been resolved.

We will continue to monitor it and let you know if there are any further issues

Regards,

David

Oct 02, 2017 at 08:27 PM

10 |1500

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Answer 2 · 2017-05-11T02:42:07Z

Jirapongse

79.2k ●251 ●52 ●74

I can replicate the issue. It happens randomly. I will contact the Open PermID team to verify it.

Typically, it returns:

{
  "result": {
    "quotes": {
      "entityType": "quotes",
      "total": 1,
      "start": 1,
      "num": 1,
      "entities": [
        {
          "@id": "https://permid.org/1-55835577616",
          "hasName": "COCHLEAR ORD",
          "assetClass": "Fully Paid Ordinary Shares",
          "isQuoteOfInstrumentName": "Cochlear Ord Shs",
          "hasRIC": "COH.AX",
          "hasMic": "XASX",
          "hasExchangeTicker": "COH",
          "isQuoteOf": "https://permid.org/1-8590940165"
        }
      ]
    }
  }
}

However, after many requests, sometimes, it returns:

{
  "result": {
    "quotes": {
      "entityType": "quotes",
      "total": 0,
      "start": 1,
      "num": 0,
      "entities": []
    }
  }
}

May 11, 2017 at 02:42 AM

10 |1500

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Jirapongse Jun 26, 2017 at 11:49 PM

Contacted tsafi.tsur.1 to provide the update.

Answer 3 · 2017-05-14T15:46:54Z

tsafi.tsur.1

161 ●1 ●0 ●1

Hi @david.snowsill and @jirapongse.phuriphanvichai

Thanks for sharing.

I opened a ticket.

Our team will investigate it, and I'll get back to you with our findings.

Tsafi, PermID.org product manager.

May 14, 2017 at 03:46 PM

10 |1500

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Jirapongse Jun 26, 2017 at 11:49 PM

@tsafi.tsur.1

The client would like to know the update on this issue.

david.snowsill Jul 06, 2017 at 03:40 AM

Hi @tsafi.tsur.1 and @jirapongse.phuriphanvichai
This issue is very important to us but its been a couple of months since you reproduced it and we have yet to receive an update on when its likely going to be fixed.
Would it be possible to get an update on your findings?
Regards,
David

Nipat Kunvutipongsak Sep 11, 2017 at 03:08 AM

@tsafi.tsur.1,

I'd like to follow up on the question regarding the target date when this problem has been fixed.

Thanks.

AHS

Nipat Kunvutipongsak Sep 25, 2017 at 04:20 AM

@tsafi.tsur.1

When will this issue be fixed?

Alex Putkov.1 Oct 02, 2017 at 04:06 PM

Jonathan sent an e-mail to Tsafi asking her to provide a response.

Show more comments

Answer 4 · 2017-05-22T21:55:01Z

david.snowsill

28 ●9 ●8 ●14

Hi Tsafi,

Any update on when this issue will be fixed?

If there is anything we can do to help, please don't hesitate to contact me

Regards,

David

May 22, 2017 at 09:55 PM

10 |1500

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Answer 5 · 2017-06-07T21:59:47Z

david.snowsill

28 ●9 ●8 ●14

Hi Tsafi,

Any update on when this issue will be fixed?

Regards,

David

Jun 07, 2017 at 09:59 PM

10 |1500

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Answer 6 · 2017-10-02T16:48:39Z

tsafi.tsur.1

161 ●1 ●0 ●1

HI David,

We recently deployed the fix for a similar issue , could you please try to replicate it from your end and update us if it was fixed.

(The geographical location of the submission might affect the results, and therfore your assistance is needed.)

Thanks

Tsafi

Oct 02, 2017 at 04:48 PM

10 |1500

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

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