Eikon API Refresh on Selection throwing an error: Server side error.

Anelys
Anelys Newcomer
in Eikon Data APIs

All of a sudden Eikon Refresh on Selection or Workbook is not working anymore. Does anybody has the same problem? It started on May 15, 2017.

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Best Answer

  • Anelys
    Anelys Newcomer
    Answer ✓

    Hi @Nipat Kunvutipongsak

    The ticket was raised and a patch was already applied by Reuters.

    I do not get anymore "Server side error" message.

    FYI

    Case: 05511303 Server side error in Eikon Excel

    Date opened: 2017/05/15

Answers

  • Alex Putkov.1
    Alex Putkov.1 ✭✭✭✭✭

    Hi @Anelys

    If I understand you correctly, the issue you're reporting is that in Excel when you select a cell containing =TR function and click Refresh Selection button in Thomson Reuters ribbon the function returns an error message. If this is indeed the case you should call Thomson Reuters Helpdesk in your country or use Contact Us capability in Eikon application to raise the issue to Thomson Reuters support, who will be able to diagnose the problem and resolve it. This forum is for developers using Thomson Reuters APIs. If contrary to my interpretation the issue you experience is related to any Thomson Reuters APIs, then could you please elaborate on the description of the issue? Exact replication steps would be most helpful.

  • Nipat Kunvutipongsak
    Nipat Kunvutipongsak LSEG

    Hello @Anelys,

    Referring to @Alex Putkov.'s answer, Is it true that the product is Eikon's Excel? Have you escalated this issue to Thomson Reuters Helpdesk already?

    Anyway, I've found that they are a several issues regarding "Server side error.", and the resolutions are as follows:

    1. Eikon Excel displays this error message if a workbook with several functions/formula is simultaneously pulling up a huge amount of data. Hence, the workaround is to split out the amount of data by creating a separate workbook for the other RICs or for the other data items.
    2. The issue went away after restarting the PC and refreshing the page on Excel.
  • Anelys
    Anelys Newcomer

    The issue is well known at Reuters as a BUG.

    A patch was applied last week.

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