For a deeper look into our Eikon Data API, look into:

Overview |  Quickstart |  Documentation |  Downloads |  Tutorials |  Articles

question

Upvotes
Accepted
3 0 1 1

Is there a white-list of IPs for Datastream web APIs?

We are upgrading our server as part of evergreen. While the old server has no issue to access the datastream web api

http://product.datastream.com/dswsclient/V1/DSService.svc

But when we switch to new servers, the connection is failed. So is there any firewall/white list setup from thomson reuter's side?

eikoneikon-data-apipythonworkspaceworkspace-data-apirefinitiv-dataplatform-eikondatastream-api
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

1 Answer

Upvotes
Accepted
39.3k 76 11 27

@yookychen
I suggest you raise this question to TR Datastream product support through the Helpdesk. Follow the link below, click on Product Support, then on the right hand side under Product click on "I need help with an installation or upgrade". From Select Product drop-down choose Datastream Webservice.
http://my.thomsonreuters.com/ContactUsNew

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.