Problem with Exchange Rates

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Question by marianasgr · Mar 26, 2018 at 06:51 AM · eikon eikon-data-api python workspace workspace-data-api refinitiv-dataplatform-eikon datastream-api forex

Problem with Exchange Rates

Good Morning. I am using Datastream and recently found a problem with exporting data. Recently I exported data for Canada (16/3), and today (23/3), when I wanted to export again, the values are different. I used the conversor avaliable from the menu to convert from canadian dollars to euros. Is it possible that Datastream is using different exchange rates?

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Answer 1 · 2018-03-26T16:40:21Z

REFINITIV

Answer by Alex Putkov.1 · Mar 26, 2018 at 04:40 PM

@marianasgr
For content explanation questions such as this one your best bet is to contact Thomson Reuters Helpdesk by either calling the Helpdesk number in your country or by following the link below:
http://my.thomsonreuters.com/ContactUsNew

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Answer 2 · 2018-03-26T16:45:00Z

Answer by marianasgr · Mar 26, 2018 at 04:45 PM

I can't do that because the PC in which i can have acess to datastream is the library PC. I do not know the username to ask for help.

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REFINITIV

Alex Putkov.1 ♦♦ · Mar 26, 2018 at 04:50 PM 0

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You don't need the username to call Thomson Reuters Helpdesk and have your question answered. You can find the number to call following this link:
http://my.thomsonreuters.com/ContactUsNew?Panel=CallUs

marianasgr · Mar 26, 2018 at 04:54 PM 0

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Thanks I Will try it tomorrow!

Problem with Exchange Rates

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