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question

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kenneth.fung avatar image
1 ●2 ●2 ●1

I can not register the first time log on

error message: An illegal choice has been detected. Please contact the site administrator.

eikoneikon-data-apipythonworkspaceworkspace-data-apirefinitiv-dataplatform-eikonlog-in
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2 Answers

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Alex Putkov.1 avatar image
39.3k ●76 ●11 ●27

@kenneth.fung
I'm afraid it's not clear to me where and how you get this error.
If you're having a problem performing first time login into Eikon, please contact Thomson Reuters Helpdesk for assistance.
https://mytr.thomsonreuters.com/content/mytr/en/helpandsupport.html
If you're having a problem with something else, please include the details of the issue and the replication procedure.

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veerapath.rungruengrayubkul avatar image
11.3k ●25 ●8 ●14
@kenneth.fung

If you mean the error in the First time login page, please contact the site administrator at rdc.administrator@thomsonreuters.com to resolve the issue.


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