I can not register the first time log on

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Question by kenneth.fung · Aug 08, 2018 at 07:22 AM · log on

I can not register the first time log on

error message: An illegal choice has been detected. Please contact the site administrator.

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Answer 1 · 2018-08-08T09:22:38Z

REFINITIV

Answer by Alex Putkov. · Aug 08, 2018 at 09:22 AM

@kenneth.fung
I'm afraid it's not clear to me where and how you get this error.
If you're having a problem performing first time login into Eikon, please contact Thomson Reuters Helpdesk for assistance.
https://mytr.thomsonreuters.com/content/mytr/en/helpandsupport.html
If you're having a problem with something else, please include the details of the issue and the replication procedure.

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Answer 2 · 2018-09-20T03:27:44Z

REFINITIV

Answer by veerapath.rungruengrayubkul · Sep 20, 2018 at 03:27 AM

@kenneth.fung

If you mean the error in the First time login page, please contact the site administrator at rdc.administrator@thomsonreuters.com to resolve the issue.

first-time-login-page.png (28.5 KiB)

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I can not register the first time log on

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