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Question by simon.barnasch · Aug 23, 2018 at 07:45 AM · eikon apiproxyport 9000

Eikon Python API Response 500

Dear community,

I try to set the app id in the eikon python API and get the following error message:

import eikon as ek

ek.set_app_id(*************************)

2018-08-22 16:14:25,781 - pyeikon - INFO - Response : 500 - <!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<title>Error</title>
</head>
<body>
<pre>Internal Server Error</pre>
</body>
</html>
2018-08-22 16:14:25,781 - pyeikon - INFO - Port 9000 was retrieved from .portInUse file
2018-08-22 16:14:25,781 - pyeikon - INFO - Try to handshake on url http://localhost:9000/api/handshake...
2018-08-22 16:14:25,784 - pyeikon - INFO - Response : 404 - <!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<title>Error</title>
</head>
<body>
<pre>Not Found</pre>
</body>
</html>
2018-08-22 16:14:25,784 - pyeikon - INFO - Set Proxy port number to 9000
2018-08-22 16:14:25,784 - pyeikon - INFO - Application ID: ********************

The Thomson Reuters Desktop App is running in the background and the app receive data.

Does anyone know what the problem could be?

Windows 10 with Thomson Reuters Eikon Desktop 4.0.44 (4.0.4414) installed

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Answer by simon.barnasch · Sep 07, 2018 at 04:26 AM

Hi,
the error is still displayed, but I receive the data.

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REFINITIV
Answer by Zhenya Kovalyov · Aug 24, 2018 at 03:41 AM

Could you please paste your log here? Eikon Menu > Help > Log Viewer and then in the 'Source' drop down select 'SxS'.

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