Why are my credentials not working?

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Ripley79
Ripley79 Contributor
in World-Check One Zero Footprint

I get the following error: 401 Unauthorized

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Best Answer

  • leo.perego
    leo.perego LSEG
    Answer ✓

    Hi @Ripley79,

    Several scenarios may apply:
    - The credentials are incorrectly posted or used in Postman or application (check for spaces)
    - If Group and Country retrieval is working, this would indicate your credentials haven't yet been synchronised on the cloud platform; this process occurs daily at 0600AM UK Time.

    Regards,

    Léo

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