Why are my credentials not working?

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Question by Ripley79 · Oct 12, 2018 at 09:25 AM · 401 unauthorized credentials

Why are my credentials not working?

I get the following error: 401 Unauthorized

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Answer 1 · 2018-10-12T09:33:11Z

REFINITIV

Best Answer

Answer by leo.perego · Oct 12, 2018 at 09:33 AM

Hi @Ripley79,

Several scenarios may apply:
- The credentials are incorrectly posted or used in Postman or application (check for spaces)
- If Group and Country retrieval is working, this would indicate your credentials haven't yet been synchronised on the cloud platform; this process occurs daily at 0600AM UK Time.

Regards,

Léo

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Why are my credentials not working?

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