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rmyers avatar image
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Error E0014 cannot conect to elektron sdk 1.2

Does anyone know what this error mean? I got from ezd.log

The EZD process has intercepted a login response failure to the client from host amers1.streaming-ec.cp.thomsonreuters.com on socket 10. Reason from source:Invalid ILA login(E0014)

Logging out client ipcSession.232 on socket 6 from source 127.0.0.1. Removing secure channel socketId 10. Reason from client: rsslRead() failed with code -1 and system error 0. Text: <Impl/ripcsrvr.c:6966> Error:1002 ripcRead() failure. Connection reset by peer

elektronrefinitiv-realtimeelektron-sdkauthentication
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moragodkrit.chumsri_1 avatar image   moragodkrit.chumsri_1

@rmyers

Thank you for your participation in the forum.

Is one of the replies below satisfactory in resolving your query?

If yes please click the 'Accept' text next to the appropriate reply. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question.

Thanks,

-AHS

wasin.w avatar image   wasin.w

Hello @rmyers

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?

If so please can you click the 'Accept' text next to the appropriate reply. This will guide all community members who have a similar question.

Thanks,

AHS

zoya faberov avatar image   zoya faberov

Hello @rmyers,

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,

-AHS

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moragodkrit.chumsri_1 avatar image
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@rmyers

Message Invalid ILA login(E0014) seems to be a problem between EZD and headend. I suggest you contact EZD support directly.

You can open a new support case to the team using MyRefinitiv and go to Get Support page and then choosing product Thomson Reuters Elektron Connect. The support team should be able to help you verify the setup.

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